Help Center
All your questions about a23bd answered
in one place
From claiming bonuses to depositing funds, cricket betting, and responsible gambling — find clear and detailed answers to the most frequently asked questions about a23bd here.
a23bd is a safe and reliable online betting and casino platform for players in Bangladesh. Whether you are a new member or a returning one — you may have questions about your account, bonuses, payments, sports betting, or responsible gambling. Read through the 20+ questions and answers organised into four sections below — you'll find what you're looking for. If your question isn't resolved, our 24/7 support team is always ready to help.
Bonuses & Offers
Common questions about the welcome bonus, wagering requirements, and offers are answered here.
Once you open a new account at a23bd and make your first deposit, the welcome bonus is added to your account automatically. You get a 150% bonus on your first deposit, up to ৳15,000. For example, if you deposit ৳1,000 you get an extra ৳1,500 as a bonus — bringing your total balance to ৳2,500. No promo code needed; just register and make your first deposit.
No, the welcome bonus applies only once — on the first deposit of each account. If the same person tries to claim the bonus repeatedly by creating multiple accounts, that will be considered a violation of our policy and the accounts involved may be suspended. After claiming the bonus, visit a23bd's promo page regularly for other ongoing promotions.
Yes, you can cancel an active bonus if you wish. Use the bonus forfeit option in your account settings, or let us know via live chat. Keep in mind — if you cancel a bonus, any winnings earned from that bonus will also be cancelled. Your original deposit amount will remain intact.
Slots games generally contribute the most towards completing the wagering requirement. Live casino and sports betting can also contribute, but at different rates. The wagering requirement is calculated on the bonus amount only — not on the deposit. For example, ৳1,500 bonus × 10 = ৳15,000 must be wagered before you can withdraw bonus winnings. Full details on how much each game contributes are on the terms and conditions page.
The welcome bonus cap at a23bd is ৳15,000. So if you deposit ৳22,000, instead of getting ৳33,000 at 150%, the bonus is capped and you will receive ৳15,000 bonus. Your total balance will be ৳37,000. The wagering requirement applies to the bonus amount, not the deposit.
Responsible Gambling
Important information on responsible gaming, setting limits, and getting support.
Some common signs that indicate problem gambling: spending more money than you can afford, chasing losses by placing more bets, hiding your gambling from family or friends, being unable to stop playing, and gambling causing problems at work or in relationships. If you notice these signs, visit our responsible gambling page.
For problem gambling, contact a23bd's 24/7 live chat or email [email protected] — our team is ready to assist in Bengali. For professional advice, speak with a mental health professional near you or talk to a family member. Asking for help is the bravest step you can take.
a23bd offers cooling-off (a break for a set period) and self-exclusion (keeping your account closed for an extended period) to protect players. You can turn these options on in your account settings, or simply tell us on live chat "I want to take a break." While self-exclusion is active, login is completely disabled.
Yes. a23bd lets players set daily, weekly, or monthly deposit limits to help manage their budget. Set your limit from the settings page or through support. Reducing a limit takes effect immediately, but increasing it requires a waiting period.
a23bd is for players aged 21 and over only. Age is verified when you create an account. Allowing minors to play is a direct violation of our policy and the account involved will be suspended. We ask parents and guardians to restrict younger family members from accessing this site.
How to Deposit Money
Deposit methods, minimum amounts, fees, and solutions to common issues.
The minimum deposit is ৳300 across all payment methods. This applies equally to bKash, Nagad, Rocket, and Upay. There is no maximum limit, but please deposit according to your own budget plan. You can set a deposit limit to help you play safely and within your means.
a23bd currently supports deposits and withdrawals through bKash, Nagad, Rocket, and Upay — four mobile financial services. These are the most popular mobile payment methods in Bangladesh, so transactions are easy from any smartphone. Note that Rocket is the mobile wallet service of Dutch-Bangla Bank.
Log in to a23bd, then go to the deposit page and select bKash. Send money from your bKash app to the a23bd payment number shown. Copy the transaction ID (TrxID), paste it into the form, and submit. Your balance will be credited within a few minutes. If you have any issues, contact live chat.
a23bd does not charge any deposit fee. However, your mobile banking provider (bKash, Nagad, Rocket or Upay) may apply a small transaction charge according to their own policy. Check the fee information in your payment app before making a transaction. a23bd also does not charge any fee on withdrawals.
First, confirm whether the transaction was successful in your mobile banking app. If it was, contact us via live chat or at [email protected] with your transaction ID (TrxID), payment method and amount. The issue is usually resolved within a few minutes. If you did not enter the TrxID on the deposit page, manual processing may take a little longer.
Cricket & Sports Betting
Answers to questions about live betting, reading odds, cancelled matches and BPL betting.
Live in-play betting lets you place bets in real time while a match is in progress. Odds change quickly after each over or wicket, so analyse the situation before placing a bet. You can easily find the live betting markets for ongoing matches on the a23bd cricket page. It works fully on mobile too, so you can even bet from the stadium.
Decimal odds are easy to read. If a team's odds are 2.50, a ৳100 bet gives a total return of ৳250 (including your stake) — meaning a profit of ৳150. The higher the odds, the lower the chance of winning but the bigger the reward. For example, in a Bangladesh vs India match, the favourite team generally has lower odds.
If a match is officially declared a no-result due to rain or any other reason, most bets on that match are voided (cancelled) and the full stake is refunded. However, certain specific markets (such as those where enough overs have been completed) may still be settled. See the rules page for the exact policy.
Yes. You can bet on BPL, IPL, T20 World Cup, ICC tournaments and various other international cricket events on a23bd. Markets include match winner, top batter, total runs, over/under and more. Football and kabaddi markets are also available in season. You will find all markets on the a23bd cricket and sports page.
Once a match ends and the result is confirmed, your betting winnings are automatically credited to your a23bd wallet. After that, if you submit a withdrawal request, the money generally arrives within 10–45 minutes in your bKash, Nagad, Rocket or Upay account. The minimum withdrawal amount is ৳500.
Still have questions?
Our expert support team is ready to help in Bengali 24 hours a day, 7 days a week. Chat with us directly via live chat or write to us in detail by email — you will get a response as quickly as possible.
Live Chat Support
24/7 instant assistance — in Bengali and English
Email Support
[email protected]
Support Hours
All day, all night — BST (UTC+6)